We’ve updated the provider tour page to make it easier to manage all your tour requests, confirmed visits, and availability in one place.

1. What’s new on the tour page?

• One consolidated page for Requests, Upcoming Tours, and Calendar.
• Clarified the ability to switch between Scheduled Tours, Tour Requests, or Not Accepting Tours.
• Clear prompts to set up your availability.
• A mobile-friendly design with simple cards for requests and confirmed tours.

2. What are the different tour modes?

• Scheduled Tours: Families pick from your availability, and tours are automatically confirmed.
• Tour Requests: Families request times, and you approve or decline.
• Not Accepting Tours: Families cannot request or book tours. To not accept tours and switch off tours completely, switch to schedule tour mode, and remove all availability from your calendar.

3. How do I set my availability?

1. Go to the Calendar tab.
2. Click Add availability.
3. Choose a date, time, and whether the slot repeats weekly.
4. Save your changes.

Families will only see the times you set as available.

4. How do I cancel or decline a tour request?

• To cancel a confirmed tour: Go to Upcoming, select the tour, and click Cancel Tour.
• To decline a request: Go to Requests, select the request, and choose Archive.

5. Why aren’t families seeing my tour times on my Wonderschool page?

• Check to verify you have added availability yet to your calendar.
• Ensure that your tour mode is set to Schedule Tour.
• Ensure that the times you set have not already have passed.

6. Can I stop offering tours temporarily?

Yes. Switch your mode to Schedule Tour Mode. To not accept tours and switch off tours completely, switch to schedule tour mode, and remove all availability from your calendar.

7. Can I manage tours on mobile?

Yes! The new tour page is fully mobile-friendly, with simplified cards for requests and confirmed tours. The tours are accessible on mobile only through the online dashboard. We don’t currently support tours in the mobile app.