Sharing feedback helps childcare providers understand your family’s experience and continue offering high-quality care. Wonderschool collects reviews directly from enrolled families through our Care Check-In survey, and these reviews appear on the provider’s public Wonderschool page.

This guide explains how reviews work

1. How Wonderschool collects reviews

Wonderschool sends a Care Check-In survey to enrolled families about every 3 months.

The email includes:

• The name of the child’s program
• A brief explanation of the survey
• A link to answer the first question
• The questions take about 3 minutes to complete

Once you click your first answer (e.g., “Very satisfied,” “Satisfied,” etc.), you’ll be taken to the rest of the survey on Wonderschool.com.

2. What the survey asks about

The Care Check-In includes a mix of rating questions and optional comments. Parents can rate different parts of their experience, including:

• Overall satisfaction
• Atmosphere
• Physical space
• Outdoor time
• Communication with children
• Communication with parents
• Provider interaction
• Learning environment

These ratings are then combined into star ratings on the provider’s Wonderschool page.

If you choose to leave written feedback, your comments may also be published on the provider’s listing.

3. Where reviews appear

Ratings and comments may appear:

• On the provider’s Wonderschool listing page
• As part of the program’s star ratings
• In the “Reviews” section families see when comparing programs

All feedback is shared with the provider, and some comments may be shared anonymously.

4. What if I want to leave a review outside of the Care Check-In survey?

Families can also leave public reviews for childcare programs on:

• Google Business Profile (Google Reviews)
• Yelp

Many providers link to these pages from their websites, or you can search by the school’s name directly on Google or Yelp.

These reviews help other families learn about the program and do not require you to wait for a Care Check-In email.

5. Haven’t received a Care Check-In survey?

If you are currently enrolled and expected a survey but didn’t receive one:

• Check your spam or promotions folder
• Make sure your email address is up to date with your provider
• Confirm you are still marked as an active enrolled family

6. Need help or want to update your feedback?

Our team is here to support you. If you have questions about surveys, reviews, or how feedback is shared with providers, feel free to reach out anytime.