This article explains what to request if you no longer use Wonderschool and want to deactivate your account

What "deactivation" means

When we deactivate your account:

• You will no longer be able to sign in.
• Your program listing (for providers) will no longer appear in search or on your public page.
• Active recurring payments are cancelled so no further charges occur.
• We are required to retain account and transaction history in accordance with our Privacy Policy 

How to request deactivation

Email support@wonderschool.com with the following:

1. The account email address you sign in with
2. The program name (for providers) or your child's name and the program they're enrolled at (for parents)
3. The reason you're leaving — this is optional, but helps us improve

Our team will confirm the request, complete the deactivation, and email you once it's done. The typical turnaround is 1–2 business days.

Before you request

A few things worth checking first:

• Outstanding invoices. Any unpaid invoices remain unpaid after deactivation. If you want them cleared before leaving, let us know in your request.
• Payouts in progress. Providers: if a payout is in flight, we'll complete it before deactivating your payment account.
• Exports. If you want a copy of your student roster, attendance, or billing history, ask for an export in the same email and we'll send it before deactivation.

Frequently asked

Can I reactivate later?
Yes. Email support and we'll restore access to the same account, with your prior records intact.

What if I just want to pause?
If you're stepping away temporarily (seasonal closure, maternity leave, etc.), we can pause your listing and recurring plans without full deactivation. Mention "pause" in your email.

I'm a parent and my provider already left Wonderschool — why do I still have an account?
Parent accounts stay active in case you enroll at another Wonderschool program or access your billing statements for tax purposes. If you'd rather close it, follow the steps above.