This guide explains Beale, Wonderschool-managed phone numbers and email addresses, Relay, Inbox, Beta Features, Helping Hands, White Label Websites, Annual Tuition Increases, and Comparable Programs.

Providers can start from the Wonderschool dashboard. Feature availability and navigation may vary by program and account.

Who is Beale?

Beale is Wonderschool’s AI assistant for child care conversations. Beale is part of Wonderschool, not a separate child care provider or a person whose private contact information you have received.

Depending on the conversation and enabled features, Beale may help a family explore child care options, share a family’s inquiry with a program, make an introduction, or help with follow-up. Providers may also receive messages about family inquiries or requests for information.

A message may be written by Beale or may carry a parent’s or provider’s words through Wonderschool’s messaging service. If the sender is unclear, ask in the thread or verify with Wonderschool Support. Beale is not the provider: an opening, tour, or enrollment is not confirmed until the program confirms it.

I searched a Beale phone number or email on Google. What is it?

Beale uses Wonderschool contact points to help families and child care programs communicate. A number or address you do not recognize may belong to Beale or to a Wonderschool-managed conversation rather than to a provider’s personal phone or email.

Beale’s phone number

The Beale text line is (213) 903-6232, also written as +1 213-903-6232. Use it when Wonderschool has invited you to text Beale. Do not assume that every Beale message comes from this number or that every number supports the same calling and texting features.

A family-provider conversation may use a different Wonderschool-managed phone number. That number can vary by program or conversation, and its area code does not necessarily identify the program’s location.

Other numbers referenced in Wonderschool messaging include:

• (415) 340-1749: associated with provider outreach and Beale/child-care-search experiences.
• (415) 991-4177: associated with Beale/child-care-search plans; it is separate from a conversation-specific Relay number.
• (415) 549-0351: listed as a Wonderschool support-texting number. Use it only when current Wonderschool Support instructions direct you to it.

These numbers are not interchangeable or universal contact numbers for every conversation. Reply to the number in your existing thread, or verify an unexpected message through the official Wonderschool app or website.

Beale’s email and Relay email addresses

Beale’s email identity is beale@wonderschools.ai. Depending on how a conversation is routed, you may instead see a program- or conversation-specific address ending in:

• @programs.wonderschools.ai
• @relay.wonderschool.com

These are Wonderschool-managed messaging addresses, not separate child care providers or companies. A Relay address may include numbers, extra characters, or a plus sign before the @. Those details help route your reply to the correct program and conversation; they do not mean you need to create an account at that address.

The displayed sender name may say “Beale,” “Beale from Wonderschool,” “Wonderschool,” or identify the program. Reply to the original email rather than replacing its address with a different Beale or Wonderschool address.

What if Google does not clearly identify the number or email?

A Google search may show incomplete, outdated, or no information about a managed number or email address. An unclear search result does not by itself mean the message is fake, and a search result is not proof that it is genuine. Phone numbers and sender names can also be spoofed.

If you recognize the child care inquiry, continue in the original thread. If you did not expect the message, verify through the official Wonderschool app or by visiting Wonderschool’s website directly before clicking links or sharing information. Do not use a link in the questionable message to verify it.

What is Relay?

Relay is Wonderschool’s messaging service for carrying conversations between families and child care programs. It uses Wonderschool-managed phone numbers and email addresses so both sides can communicate without using each other’s personal contact details as the message destination.

A typical conversation works like this:

1. A family asks about a program, or a provider responds to a family’s inquiry.
2. Wonderschool associates the message with the family, program, and conversation.
3. The message is sent through the assigned managed number or email address.
4. The recipient replies in the same text or email thread.
5. Wonderschool routes the reply to the other participant and, where enabled, records it in the related Inbox thread.

Beale is the assistant; Relay is the way messages are routed. Reply in the existing thread so your response stays associated with the right conversation.

Relay is designed to avoid exposing personal contact details through message routing. If you type your personal phone number or email in a message, however, the recipient may see it. Avoid including unnecessary sensitive family or child information.

How do Beale messages appear in Inbox?

If available for your account, open the Wonderschool dashboard and select Beta Features > Inbox in the left navigation.

An eligible family inquiry or Beale introduction may appear in a conversation associated with the family and your program. The thread can contain Beale’s introduction, the family’s replies, and messages from your program. Depending on the conversation, messages may travel by text, email, or both.

When you reply from Inbox, Wonderschool routes the response through the available contact channel for that conversation. Check any delivery information shown: a message appearing in Inbox does not by itself mean the recipient received it, read it, or confirmed a tour or enrollment.

What is the Coach section?

Some conversations are for the provider rather than a family. For example, a provider’s message to their program’s Helping Hands number or email may appear in Inbox’s Coach section, with replies returning through the same channel. Keep these provider-facing conversations separate from family threads.

What if a message is missing?

Confirm that you are viewing the correct program and that Inbox is available for your account. Check the original text or email and its approximate date. If the conversation is still missing, contact Support with your program name and the conversation details. Do not assume that every text or email is already routed to Inbox.

What is Beta Features?

Beta Features is a dashboard navigation section for newer experiences being introduced to eligible providers. It appears below Apps. Expand it to see the features available to your account, such as Inbox.

Apps remains a separate navigation item. The available beta features may differ between programs, and the Beta Features section may be hidden if no eligible features are available. A missing menu item does not necessarily mean there is an account problem.

Beta experiences may change as they are improved. If a feature is missing or something does not work as expected, contact your account administrator or Support. Include the feature name, what you expected, what happened, and the approximate time. Cover private family information in screenshots.

What is Helping Hands?

Helping Hands gives participating child care programs a Wonderschool-managed business phone number for family inquiries and, where configured, a managed email address. The number is separate from the provider’s personal phone number.

Calls may be answered by Wonderschool’s AI assistant, which can use available program information to answer common questions and capture requests for follow-up. Depending on the request and setup, the program or Wonderschool Support may need to respond.

A captured inquiry does not confirm an opening or book a tour. Your program confirms availability, schedules, and next steps.

To check or update your setup, open Helping Hands settings. Availability may vary by account. Contact your Wonderschool account representative or Support to confirm your program’s number, ask about availability, or correct information callers receive.

Helping Hands and Relay are related but different: Helping Hands provides a program’s managed contact points, while Relay carries family-provider messages through managed contact details.

What is a White Label Website?

A White Label Website is a standalone website for your child care program, based on your Wonderschool program information. It can include program details, photos, and links for families to apply or request a tour.

Your site may use a Wonderschool-hosted web address or a custom domain configured for your program. Availability and setup vary by account.

Open White Label Website to preview or manage your site where available. Contact your account representative or Support if you need help requesting a site, making changes, or connecting a domain.

Review your site before publication, especially the program name, contact details, photos, tuition, and enrollment links. Changes to a listing may not appear immediately on the standalone website. A website does not guarantee enrollment, traffic, or search placement.

For a site or domain issue, send Support your program name, exact website address, and a screenshot or description of the problem. Do not send passwords or domain-provider login details, or change DNS settings without instructions for your setup.

How do I use Annual Tuition Increases?

Annual Tuition Increases is a planning tool for reviewing how a proposed tuition change could affect active families.

If available for your account, open Annual Tuition Increases, or look under Tuition > Annual Tuition Increases.

1. Review the displayed family and tuition information.
2. Enter or select a proposed increase.
3. Review the estimated impact for the families shown.
4. Confirm your final rates, effective date, and required family communication before making changes.

Missing or incorrect tuition or enrollment data may affect the projection. An estimate is not a final bill or a complete representation of every billing arrangement.

The planning tool does not change tuition, billing, invoices, family charges, or parent communications. Use the appropriate tuition or billing workflow to implement an approved change and notify families.

The tool does not choose an increase for you. Consider your costs, enrollment, local market, family agreements, and applicable notice requirements. Contact your account administrator or Support if the tool is unavailable or the information looks wrong.

What is Comparable Programs?

Comparable Programs helps providers review tuition information from nearby child care programs. Open Comparable Programs, or look under Tuition Management > Comparable Programs where available.

The page may show rate ranges, benchmarks, and program details such as location, care type, age groups, or schedules. Review whether each program is a meaningful comparison to yours. Nearby programs can differ in services, ages served, and care schedules.

Where available, adjust comparison selections to focus on useful matches. Check whether selections or notes are saved before leaving the page; some versions may retain them only for the current session.

Use the information as context, not as a recommended price or a guarantee of a competitor’s current rates or openings. Available data may be incomplete or outdated. Your own costs, staffing, schedule, and family agreements also matter.

Comparable Programs does not change tuition, billing, your listing, or family communications. If it is unavailable or information looks incorrect, contact your account administrator or Support with the relevant program name and details.

How do I get help or verify a message?

Use Support in the official Wonderschool app or website, or email support@wonderschool.com.

For a suspicious or missing message, include the sender’s exact number or email, the date and approximate time, your program name if relevant, and a screenshot with private child or family details covered. For a time-sensitive request, contact the program or Support through an official channel rather than relying on an unanswered thread.

Do not share passwords, one-time sign-in codes, or sensitive payment information by text or email. Do not open unexpected attachments or links. For unwanted texts, reply STOP to opt out from that number; contact Support if messages continue or you are unsure what will be stopped.