Introduction

Managing billing accurately is essential for maintaining trust and smooth operations in your program. This guide explains the steps to take if you receive an invoice for a student who is no longer attending or if you encounter problems with invoices not being sent or showing as overdue.

Invoice Received for a Student No Longer Attending

If you receive an invoice for a student who has already left your program, here's what to do:

• Contact Wonderschool Support promptly to report the issue.
• The support team will confirm the student's enrollment status with your program director.
• Once confirmed, support will update the enrollment records to reflect the student's departure.
• You may disregard any incorrect invoices until the enrollment status has been corrected.

Handling Missing Invoices or Overdue Invoice Errors

Sometimes invoices may not be sent or may incorrectly appear as overdue due to system errors. To address this:

• Reach out to Wonderschool Support to report the missing or erroneous invoice.
• Support can void the incorrect invoice in the system.
• They will then issue a new, accurate invoice to resolve the issue.

Contacting Support

For any billing discrepancies, invoice errors, or questions about your payments, please contact Wonderschool Support directly. Our team is here to help resolve these issues quickly to minimize disruption to your program.

Summary

Accurate billing is crucial for your program’s financial health and maintaining strong relationships with families. If you receive an invoice for a student no longer attending or face invoice errors, contact support immediately for confirmation and correction. By addressing these issues promptly, you ensure a smooth billing experience for your program and parents.