Wonderschool doesn't have a one-click resend button for invoices. If a parent says they didn't receive their invoice, you have two options.

Option 1: Download the PDF and email it manually

1. From your dashboard, go to Finances & Payments and select Invoices.
2. Find the invoice and click on it to open it.
3. Click View PDF to download a copy of the invoice.
4. Send the PDF to the parent's email address directly from your email.

This works in a pinch but isn't the most seamless experience for the parent.

Option 2: Void the invoice and create a new one

This is the recommended approach if you want the parent to receive a fresh invoice notification through Wonderschool.

1. Open the invoice and click Void to cancel the existing one.
2. Create a new invoice for the same family with the same details.
3. Send it — the parent will receive a new invoice email automatically.

Note: Voiding an invoice cannot be undone. Make sure the original invoice is genuinely unsent or unneeded before voiding.

First, check the parent's email address

Before doing either of the above, confirm you have the correct email address on file for that family. If the email address was wrong, update it before sending again.

Need help? Contact support@wonderschool.com.